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Answers to Frequently Asked TECHNICAL SUPPORT Questions How come I get an error message when I try to sign up? Our secured pages can only be displayed with the proper Cipher Strength of 128-bit encryption. Check your browser settings and update to 128-bit. Instructions for updating the Internet Explorer browser: Go to the help menu and select About Internet Explorer. If the Cipher Strength is not at 128-bit, click the Update Information link and follow the steps on the screen or use the instructions below: Step One: Click on the link below http://microsoft.com/windows/ie/downloads/recommended/128bit/default.asp Step Two: Locate your appropriate operating system download and click on the link. Step Three: The File Download window appears. Save this program to disk and click OK. Step Four: The Save As window appears. Note the file name and save the file to your desktop or preferred folder. Step Five: close your browser and locate the saved file. Double click the file to execute. Step Six: The Download Complete window appears. Upon completion of downloading, click Close. Step Seven: A Microsoft window appears asking if you want to install the Encryption pack. Click Yes. Step Eight: Re-boot your PC and log back onto our site. How come I have not received my temporary password? Temporary passwords are mailed within 7 - 10 days to the address we have in our system. If you feel your address information needs to be updated, please contact our Eligibility Department. If you know we have your current address, please contact our Mail Operations Department. TOP